Effective Date: August 25, 2025
This Privacy Policy describes how SparkFeed, operated by EGH Solutions, LLC, a Massachusetts Limited Liability Company ("SparkFeed", "we", "us", or "our"), collects, uses, and discloses your personal information when you use our website, application, and services (collectively, the "Service").
1. Information We Collect We collect various types of information to provide and improve our Service, including: a. Information You Provide: * Account Information: When you register for an account, we collect your full name, email address, and any password you create. * Profile Information: You may provide details about your content niche, bio, content goals, posting frequency, and social media handles (e.g., TikTok, Instagram, LinkedIn). * Feedback & Communication: Information you provide when you contact us for support, send feedback, or participate in surveys. b. Information We Collect Automatically: * Usage Data: Information about how you access and use the Service, such as pages viewed, features used, interactions with AI models, and the dates and times of your visits. * Device Information: Information about your device, including IP address, browser type, operating system, and unique device identifiers. * Analytics Information: We may use third-party analytics tools that collect data about your use of the Service to help us understand user behavior and improve the Service.
2. How We Use Your Information We use the information we collect for various purposes, including: a. To Provide and Maintain the Service: To create and manage your account, deliver content ideas, AI analyses, and drafts, and perform essential operations. b. To Personalize Your Experience: To tailor content suggestions, AI analyses, and features based on your profile, preferences, and usage patterns. c. To Improve and Develop the Service: To understand how users interact with the Service, identify areas for improvement, and develop new features and functionalities. d. For Communication: To send you service-related notifications, updates, and marketing communications (where you have consented or where permitted by law). e. For Security and Fraud Prevention: To protect the integrity and security of the Service, detect and prevent unauthorized access, fraud, and other malicious activities. f. For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information We do not sell your personal information to third parties. We may share your information in the following circumstances: a. With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analysis, email delivery, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was provided. b. For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect the rights, property, or safety of SparkFeed, our users, or others. c. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. d. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. If you delete your account, we will delete your personal data within a reasonable timeframe, unless retention is required by law.
6. Your Rights and Choices Depending on your jurisdiction, you may have certain rights regarding your personal information, including: a. Access: The right to request access to the personal information we hold about you. b. Correction: The right to request correction of inaccurate or incomplete information. c. Deletion: The right to request deletion of your personal information, subject to certain exceptions. d. Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
To exercise any of these rights, please contact us using the contact information provided below.
7. Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of the Service after any such changes constitutes your acceptance of the new Privacy Policy.
8. Contact Information If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: EGH Solutions, LLC Email: info@sparkfeed.ai
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